At CrozNest, we take your privacy seriously. This policy explains what information we collect, why we collect it, how we protect it, and the choices you have about your data.
We are the primary data controller for the purpose of data protection laws. If you have any questions after reading this, just contact us at jason@croznest.co.uk.
Who We Are
CrozNest Ltd
40 Henfield Close
London
N19 3UL
United Kingdom
Email: jason@croznest.co.uk
Website: www.croznest.co.uk
We are a video-first social agency for luxe hair and fashion. We create curated content, social media management, and trend reports for hairdressers and salon owners.
What Information We Collect
We collect personal information when you interact with us – whether by phone, email, social media, or through our website forms.
We may collect:
-
Your name and salon/business name
-
Email address and phone number
-
Billing address (if you purchase a content pack)
-
IP address and browsing behaviour (via cookies)
-
Social media handles (if you contact us via DM)
We do not store payment card information. All payments are processed securely through third-party PCI-DSS compliant providers.
How We Use Your Information
We use your data only when we have a legal basis to do so. This includes:
| Purpose | Legal Basis |
|---|---|
| To deliver content packs you purchased | Contract performance |
| To send you marketing updates (you can opt out anytime) | Legitimate interest / Consent |
| To respond to your enquiries | Legitimate interest |
| To improve our website and services | Legitimate interest |
| To comply with legal obligations | Legal obligation |
We will never sell your personal data to third parties.
Marketing & Opting Out
We’d love to keep you updated about new content packs, trend reports, and offers. But we respect your inbox.
You can opt out of marketing at any time by:
-
Clicking the unsubscribe link in any email we send (we use MailChimp)
-
Emailing production@croznest.co.uk with “Unsubscribe” in the subject line
Opting out of marketing will not stop transactional emails (e.g., your content pack download link).
How We Protect Your Data
We take security seriously. We use:
-
Secure servers and encrypted connections (HTTPS)
-
Regular system monitoring for vulnerabilities
-
PCI-DSS compliance for all payment processing
-
Limited internal access to personal data
However, no method of transmission over the internet is 100% secure. You are also responsible for keeping any passwords you create safe.
Sharing Your Information
We do not sell or rent your data. We only share it when necessary:
| Recipient | Reason |
|---|---|
| MailChimp | To manage our email newsletter list |
| Payment processors (Stripe, PayPal) | To process your purchases |
| Google Analytics | To understand website traffic (anonymised data) |
| Social media platforms (Instagram, Facebook) | If you interact with our ads or DM us |
We require all third parties to respect your data and use it only for the purposes we specify.
Cookies & Tracking
We use cookies to improve your experience on our website. These small files help us understand how visitors use the site, so we can make it better.
We use cookies for:
-
Remembering your preferences
-
Analysing traffic via Google Analytics
-
Enabling video playback
You can disable cookies in your browser settings, but some features of the site may not work properly.
For more information, visit www.allaboutcookies.org.
Your Rights
Under UK data protection law, you have the following rights:
| Right | What it means |
|---|---|
| Access | Ask for a copy of the data we hold about you |
| Correction | Ask us to fix inaccurate or incomplete data |
| Erasure | Ask us to delete your data (in certain circumstances) |
| Restriction | Ask us to pause processing your data |
| Transfer | Ask for your data in a portable format |
| Object | Object to marketing or legitimate interest processing |
| Withdraw consent | If you previously gave consent, you can change your mind |
To exercise any of these rights, email production@croznest.co.uk with your request. We will respond within one month.
We may ask for proof of identity before fulfilling your request – this is to protect you.
How Long We Keep Your Data
We keep your data only as long as necessary for the purposes we collected it.
| Type of data | Retention period |
|---|---|
| Enquiry emails | 2 years after last contact |
| Purchase records | 6 years (for tax/accounting purposes) |
| Newsletter subscribers | Until you unsubscribe |
| Website analytics | 26 months (anonymised) |
After that, we delete or anonymise it securely.
Children’s Privacy
Our website is not intended for children under 13. We do not knowingly collect data from children. If you believe a child has provided us with personal information, please contact us and we will delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will:
-
Post the updated policy on this page
-
Change the “Effective date” at the top
-
Notify active subscribers via email (if the change affects how we use your data)
Your continued use of the website after changes means you accept the updated policy.
Complaints
If you are not happy with how we handle your data, you have the right to complain to the Information Commissioner’s Office (ICO) :
Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Website: www.ico.org.uk
Telephone: 0303 123 1113
We would appreciate the chance to resolve any concerns first – please contact us before approaching the ICO.
Contact Us
For all privacy-related enquiries:
📧 jason@croznest.co.uk
📬 CrozNest Ltd, 40 Henfield Close, London, N19 3UL
For general enquiries, you can also DM us on Instagram: @croznestuk
This Privacy Policy was last updated in April 2026.